ENVIOS GRATIS A TODO EL PAIS EN COMPRAS MAYORES A $1,999 PESOS
ENVIOS GRATIS A TODO EL PAIS EN COMPRAS MAYORES A $1,999 PESOS
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Refund policy

CAMBIOS

-Se tienen 15 días naturales después de haber recibido la pieza por la paquetería para solicitar un cambio de talla.

  • Enviar un correo a hola@carolinacastillo.mx indicando el cambio de talla. 
  • Se te enviara una guía preparada para que puedas imprimir y pegarla en tu paquete, al igual que el teléfono o pagina web al cual podrás hacer la recolección a tu domicilio sin costo alguno.
  • Es importante que las prendas estén en las mismas condiciones en las que se entrego, sin usar y todas las etiquetas correspondientes.
  • En cuanto recibamos tu paquete y se valore el estado de la prenda, se realizara el cambio (sujeto a disponibilidad), si la prenda no esta disponible te invitaremos a cambiar por otro producto.
  • Recibirás en tu correo la notificación de que tu paquete ha sido enviado y obtendrás la guía para rastrearlo del mismo modo que la compra inicial. 

*** Si la prenda no esta disponible te invitaremos a cambiar por otro producto.

****Los envíos para cambios serán de manera estándar y no tendrán costo extra.

 

CHANGES 

To make valid any change, please notice the following policies: 

-The garment must be in the very same conditions as it was delivered. 

-The garment should be returned with all its tags.

-The garment should not being used by any circumstance after the purchase and before the change. 

-The costumer only has 15 days after the delivery date to claim for a change of size.

-Changes are only delivered by Standard Shipping and it won’t have a further cost. 

 

How to claim for a change?

 

    1. In order for you to request for a change of size, please make sure to send us an email to hola@carolinacastillo.mx , indicating the size you’re soliciting.  
    1. You will receive an email containing a guide ready to be printed, along with the contact of the mail service we currently use, in order for you to request the recollection of the package the you want to send us back. You won’t need to pay for any extra fee for the shipping.
    1. Once you have printed the guide, please make sure to paste it on top of the package that will be sent back. You don’t need to add any other information to the guide, unless we are requesting so. 
    1. The service of recollection includes the pick up at your indicated address. 
    1. We will determine if the change will proceed accordingly to the evaluation of the conditions of the garment. 
    1. Just in case that we don’t have size you are requesting, we will invite you to change it for another available piece of the same price. 
    1. You will receive an email notifying you that the change has been successful and it’s on its way to the address that you have submitted previously. The email will also include the guide where you can follow every step of the shipping. 

 

 

DEVOLUCIONES

 

-Se tienen 5 días naturales después de haber recibido la pieza por la paquetería para hacer la devolución.

  • Enviar un correo a hola@carolinacastillo.mx indicando la razón de la devolución. 
  • Se te enviara una guía preparada para que puedas hacer la devolución a la paquetería correspondiente y el teléfono o pagina web al cual podrás hacer la recolección a tu domicilio sin costo alguno.
  • Es importante que las prendas estén en las mismas condiciones en las que se entrego, sin usar y todas las etiquetas correspondientes.
  • En cuanto recibamos tu paquete y se valore el estado de la prenda, el reembolso se realizara a través del mismo método de pago que utilizaste en 5 días hábiles.

***Los envíos no son reembolsables, es por ello que al realizar una devolución este NO cubrirá los costos de envío.

 

RETURNS 

 

To make valid any return, please notice the following policies: 

-The costumer only has 5 days after the delivery date to claim for a return.

-The garment must be in the very same conditions as it was delivered. 

-The garment should be returned with all its tags.

-The garment should not being used by any circumstance after the purchase and before the return.

-Returns are not refundable. If you want to make a return, take into consideration that it WON’T include the cost of the shipping

 

How to make a return: 

 

    1. In order for you to request for a return, please make sure to send us an email to hola@carolinacastillo.mx , indicating the reason you are soliciting the return.
    1. You will receive an email containing a guide ready to be printed, along with the contact of the mail service we currently use, in order for you to request the recollection of the package the you want to send us back. You won’t need to pay for any extra fee for the shipping.
    1. Once you have printed the guide, please make sure to paste it on top of the package that will be sent back. You don’t need to add any other information to the guide, unless we are requesting so. 
    1. The service of recollection includes the pick up at your indicated address. 
    1. We will determine if the return will proceed accordingly to the evaluation of the conditions of the garment. 
    1. The return will follow the method of payment that was originally used.